sk96 Privacy Policy for Malaysian Users

Who this Privacy Policy covers

This policy covers visitors, prospective users and registered sk96 account holders. It also applies when a person contacts sk96 support, attempts to make a transaction or submits information for account verification. References to “personal data” mean information that identifies a person or may reasonably be linked to that person.

sk96 is intended for adults aged 21 and above. The platform does not knowingly seek personal data from children or underage users. If sk96 identifies an account belonging to an underage person, access may be restricted while the relevant records and legal obligations are reviewed.

Information sk96 may collect

The information collected depends on how a person interacts with sk96. Some data is provided directly, while other information is generated through account activity, device use or security monitoring.

Where verification is required, sk96 may ask for a government-issued identity record, proof of address, payment ownership evidence or source-of-funds information. Users should provide only the information requested through an approved sk96 process.

How personal information is collected

sk96 may collect information when a user registers, updates account details, chooses a casino game, places a sports bet, claims a promotion, contacts support or completes a transaction. Information may also be collected automatically when the website records browser, device, session and security events.

Payment-related information may be received from providers involved in Maybank2u, CIMB Clicks, Public Bank online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, card or supported digital-currency transactions. sk96 generally receives the details needed to identify, verify and reconcile a transaction rather than a provider's complete account credentials.

Additional information may arise when sk96 investigates suspected fraud, duplicate accounts, technical incidents, payment disputes or responsible-gambling concerns. Records generated through such a review are handled in accordance with the purpose of the investigation and applicable retention obligations.

Purposes of data processing

sk96 may process personal information for the following purposes:

• Creating, maintaining and securing an eligible sk96 account.
• Confirming that a user is aged 21 or above and verifying identity.
• Providing casino games, live dealer content and sports betting services.
• Processing MYR deposits and withdrawals and reconciling payment records.
• Responding to account, technical, transaction and verification enquiries.
• Detecting fraud, collusion, money laundering and other prohibited conduct.
• Applying deposit limits, cooling-off periods and self-exclusion controls.
• Managing promotions and determining whether offer requirements are satisfied.
• Maintaining service stability, measuring performance and correcting technical faults.
• Complying with lawful requests and applicable record-keeping obligations.

sk96 seeks to limit processing to information that is reasonably relevant to a stated purpose. Information should not be used for an incompatible purpose unless there is a lawful basis, a legal requirement or valid user authorisation.

Legal and operational grounds

Depending on the circumstances, sk96 may process information because it is necessary to perform the user agreement, satisfy a legal obligation, protect legitimate operational interests, prevent harm or act on valid consent. The applicable ground can vary by data category and jurisdiction.

Contract-related processing includes maintaining an account, recording gameplay and processing valid payments. Legitimate interests may include network security, fraud prevention, service improvement and the defence of legal claims. Consent may be used for optional communications or settings where consent is appropriate and can be withdrawn.

Cookies and similar technology

sk96 may use cookies, local storage and comparable technologies to maintain sessions, remember settings, support navigation, measure technical performance and detect suspicious access. Essential technology may be required for login security, account functions and transaction protection.

Users can usually control non-essential cookies through browser settings. Blocking all cookies may prevent certain sk96 features from working correctly, including authenticated sessions and saved preferences. Device and browser controls vary, so users should review the settings available within their own software.

Disclosure to service providers

sk96 may disclose limited information to organisations that support payment processing, identity verification, hosting, cybersecurity, game delivery, customer assistance, analytics, professional advice or legal compliance. Such providers should receive only the information reasonably necessary for their assigned role.

Personal data may also be disclosed where sk96 reasonably believes disclosure is required by law, necessary to investigate unlawful activity, needed to protect a user or required to establish, exercise or defend a legal claim. sk96 does not present personal information as a public directory.

A business reorganisation, financing event or transfer of operations may require relevant records to move to another responsible entity. Where this occurs, appropriate confidentiality and data-protection measures should continue to apply.

International data transfers

Because sk96 operates within an international service environment, information may be processed outside Malaysia. Hosting, security, verification, payment or game-service providers may operate in different jurisdictions with privacy laws that differ from Malaysian requirements.

Where required, sk96 seeks to use contractual, organisational or technical safeguards for international transfers. The availability and form of a safeguard depend on the relevant location, provider, data category and applicable legal framework.

Data security

sk96 uses administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, account authentication, transaction monitoring, encrypted transmission and restricted staff permissions.

No online platform can guarantee absolute security. Users also have an important role in protecting their accounts. A strong and unique password should be used, devices should be kept updated and sk96 login details should not be shared. Public or shared devices should not be left signed in.

Retention and deletion

sk96 retains personal information for as long as reasonably necessary to provide services, maintain security, meet payment and compliance obligations, resolve disputes and enforce the Terms & Conditions. Different categories of information may have different retention periods.

Closing a sk96 account does not always result in immediate deletion. Transaction, verification, self-exclusion, fraud-prevention and dispute records may need to be retained after closure. When information is no longer required, sk96 may delete, anonymise or securely isolate it in accordance with applicable requirements.

Responsible-gambling information

sk96 may review account activity to identify indicators associated with harmful gambling. Relevant indicators may include rapid changes in deposits, repeated cancellation attempts, extended sessions, frequent limit changes or communications showing financial distress.

This information may support account reminders, deposit limits, cooling-off periods, self-exclusion or direct contact from sk96 support. Responsible-gambling records may be retained after account closure to help maintain an exclusion and prevent the creation of a replacement account.

Further details about player controls and safer participation are available on the Responsible Gambling page. sk96 gambling services are intended only for adults aged 21 and above.

User rights and privacy requests

Subject to applicable law and identity verification, a user may request access to personal information held by sk96, ask for inaccurate information to be corrected or seek an explanation of how certain data is used. In some circumstances, a user may also object to processing, withdraw consent, request restriction or ask for deletion.

These rights are not absolute. sk96 may need to retain information required for transaction records, fraud prevention, self-exclusion, legal compliance, dispute handling or the protection of other users. If a request cannot be fulfilled in full, sk96 may explain the relevant limitation where legally permitted.

A privacy request should identify the account and describe the information or action being requested. sk96 may ask for reasonable identity evidence before releasing records or changing account information. This helps prevent personal data from being disclosed to an unauthorised person.

Communications and preferences

sk96 may send service communications concerning account security, verification, payments, policy updates, responsible gambling or material platform changes. These messages may be necessary to administer an account and may not be optional while the account remains open.

Promotional communication preferences may be managed separately where available. Choosing not to receive optional promotional messages does not prevent sk96 from issuing essential security, legal, payment or account notices.

Changes to this Privacy Policy

sk96 may update this policy when services, technology, payment arrangements, operational practices or legal requirements change. The revised version will show an updated effective or review date. Material changes may also be communicated through an account notice where appropriate.

Users should review the sk96 Privacy Policy periodically. Continued use after a revised policy takes effect acknowledges the updated information about how data is handled, without limiting any consent or legal requirement that must be addressed separately.

Contact us about privacy

Questions about this policy or requests concerning personal information may be directed to sk96 support. Users should provide enough information to explain the request but should never disclose a password, complete payment credential or one-time security code.

The support email is displayed as plain text. sk96 may require identity verification before discussing account-specific information or completing a privacy request.